Refund policy
Returns & Exchanges Policy and Overview
Most items from the CELLESTE BOUTIQUE are made in small batches and many are limited edition, so we’re not able to offer general “change‑of‑mind” refunds once your order is placed. If something arrives damaged or there’s a mistake with your order, we’ll make it right with a repair, replacement, or refund—just contact us at boutique@celleste.com within 7 days of delivery with photos of the issue.
For apparel sizing issues, we accept returns on eligible items within 14 days of delivery and issue store credit only, as long as pieces are unworn, unwashed, unaltered, and in original condition with tags attached and no signs of wear. Customers are responsible for return shipping on these returns unless the item was defective or incorrect. We inspect every item before it leaves the warehouse to make sure there are no defects.
Accessories, stickers, music, and digital items are final sale unless they arrive damaged or incorrect, in which case we’ll replace or refund them. Full details, including how to start a return for store credit, are listed below so you know exactly what to expect before you order.
Eligible for return (store credit only)
Apparel (for example: tees, hoodies, hats) may be eligible for return for store credit within 14 days of delivery, as long as items are unworn, unwashed, unaltered, and returned in original packaging with all tags attached and intact. Items must be free of makeup, deodorant, pet hair, fragrance, body odor, stains, or visible wear, and returned in a condition suitable for resale. Approved returns are processed as store credit so you can place a new order in your preferred size; we do not offer direct size exchanges.
Final sale items
Personalized or signed items (for example: signed CDs or prints made out to a specific name) are final sale unless damaged or incorrect on arrival.
Accessories such as stickers, enamel pins, and small merch items, as well as digital products, are final sale unless they arrive damaged or you receive the wrong item.
Any item clearly marked “Final sale” on the product page is not eligible for returns for store credit.
Damaged or incorrect items
If your order arrives damaged, or you receive the wrong item, contact the boutique at boutique@celleste.com within 7 days of delivery with your order number and clear photos of the issue. Once the issue is confirmed, a repair, replacement, or refund will be arranged, and in these cases return shipping (if required) is covered.
How to start a return for store credit
Email boutique@celleste.com with your order number, the apparel item you’d like to return, and the reason (for example, sizing issue). You’ll receive instructions on where to send your item back; for sizing returns, the customer is responsible for return shipping. Once the return is received and inspected, and confirmed to meet the conditions above, your store credit will be issued. We reserve the right to refuse returns that do not meet these conditions.
Questions or help
If anything in this policy is unclear, or you have a special situation (gift, etc.), please reach out at boutique@celleste.com before ordering so we can figure out the best option together. The goal is to keep things fair and sustainable while making sure you feel taken care of and excited about what you receive.